Welcome to www.valedearca.com (hereinafter referred to as "Website"). This Website is operated by HVA - Agricultura, Pecuária, Caça e Turismo Rural do Alentejo, Limitada (hereinafter referred to as "Company"), based at Herdade de Vale de Arca, 7595-172 Torrão, Alcácer do Sal, Portugal, and registered under the fiscal identification number PT503462497. The Company provides the content and services available on the Website in accordance with the following Terms and Conditions ("Terms and Conditions").
1. Acceptance
2. Use
3. User Obligations
4. Product Description
5. Account Creation
6. Order
7. Payments
8. Delivery
9. Warranty
10. Right of Withdrawal
11. Electronic Complaint Book
12. Intellectual and Industrial Property
13. Third-Party Links
14. Liability
15. Personal Data Protection
16. General Remarks
17. Contacts
18. Applicable Law and Alternative Dispute Resolution
By accessing or using the Website, you acknowledge that you have read and understood this document, as well as the Privacy Policy, which is referred to and constitutes an integral part of this document, agreeing to be bound, without limitations or reservations, by these Terms and Conditions.
The Company authorizes the user to access and personally use the Website to obtain information, ask questions, and purchase the products it markets.
This authorization does not include the right to: (i) modify or download the Website or its content (except for cache memory or as necessary to view the content); (ii) make any use of the Website or its content that is not personal; (iii) create any derivative work based either on the Website or its content; (iv) collect account information for the benefit of another party; (v) use any meta tags or any other "hidden text" using the Company's name or the trademarks identified on this Website or otherwise use those trademarks; or (vi) use software robots, spiders, crawlers, or similar data extraction and collection tools, or perform any other act that may impose an unreasonable burden on the Company's infrastructure. Any unauthorized use of the Website automatically and immediately terminates the authorization provided herein, without prejudice to any other measures provided for in applicable law or these Terms and Conditions.
By accessing or using the Website, the user must comply with these Terms and Conditions and the special warnings or instructions for access or use included on the Website. The user must always act in accordance with the law, customs, and the requirements of good faith, using the diligence appropriate to the nature of the information, statements, or content or services from which they benefit.
We strive to accurately identify the products listed on the Website, but do not guarantee, to the extent permitted by applicable law, that product descriptions or other available content are accurate, complete, or error-free. The information provided on the website does not replace the consultation of product labels upon receipt and before their use.
The products presented on the Website are available for sale unless otherwise indicated. The respective prices are identified on the product pages and include VAT at the applicable legal rate. Shipping costs, as well as any other applicable charges, will be presented before confirming the order or via email, depending on the delivery location.
To stay informed about our offers, promotions, and news, users can subscribe to the newsletter through the form available on the Website. At any time, users can request the cancellation of the subscription by sending an email to site@valedearca.com or by clicking on the unsubscribe link included in our newsletter.
To make a purchase through our Website, users must first create an account by providing the personal data requested for this purpose. Only users aged 18 or older are eligible to create an account. Account creation involves setting a username (email address) and password. Access data are personal and non-transferable and should not be written in easily accessible places. [The account does not need to be created in advance.]
We may cancel the account if fraud, misuse, or violation of these terms and conditions is detected. If users identify a situation of fraud or misuse by others of their account, they must promptly report it so that, with their consent, access to that account can be blocked.
Upon account creation, users will be asked for consent to send promotions, vouchers, and the latest news about our products.
If users wish to deactivate their account, they should contact us via email at site@valedearca.com.
After creating an account, users must select the product and click on the [“Add to cart”] [“Add to purchase”] option. Users should use the search system to find what they need, check their shopping cart, and review the order summary, changing the quantity or excluding products. Once the purchase is complete, users must click the [“Checkout”] [“Order”] button. Users can also place their orders by phone, between 9 AM and 5 PM, Monday through Friday.
To modify the order, users only need to request changes by sending an email to info@valedearca.com. This option is only valid for orders that have not yet been prepared or shipped. Order modification may extend the initially indicated delivery period.
If the order has not yet been shipped, users can request its cancellation, at no cost, by contacting us via email at info@valedearca.com.
We offer several secure payment options for users to choose the one most convenient for them, namely: Multibanco, MBWAY, Credit/Debit Card, Bank Transfer, Apple Pay, and Paypal. If users opt for Bank Transfer, they will receive an email with the exact account details for the transfer. Orders will be shipped upon receipt of confirmation of the transfer, which may delay the order shipment.
Payments are managed by a banking entity, and all information is encrypted, with the Company having no access to users' account or card details.
Upon completing the order and subsequent payment, the contract for the sale of the chosen products is considered concluded.
We ensure delivery to any city in mainland Portugal. Deliveries may also be made to the Azores and Madeira Islands, as well as the rest of Europe, with additional costs applied.
Deliveries will be ensured by a recognized quality transport company.
The products supplied benefit from the conformity warranty period provided for in Decree-Law no. 67/2003, of April 8.
Except for (i) goods made to the consumer's specifications or clearly personalized, (ii) goods that, by their nature, cannot be returned or are likely to deteriorate or expire quickly, and (iii) sealed goods that are not suitable for return due to health protection or hygiene reasons when opened after delivery, in which case there is no right of withdrawal, users have a period of 14 days to withdraw from the contract and return the goods without providing any reason.
To exercise the right of withdrawal, users must communicate their decision to withdraw by means of an unequivocal statement by sending a letter or email, in the latter case to site@valedearca.com, and may use the withdrawal form provided under applicable legal terms.
In case of exercising the right of withdrawal, users will be reimbursed for all payments made, including delivery costs, except for additional costs resulting from their choice of a delivery method other than the least expensive standard delivery method offered. The reimbursement will be made without undue delay and, in any event, no later than 14 days from the date of the communication of the withdrawal decision, using the same payment method used in the initial transaction unless expressly agreed otherwise. In any case, users will not incur any costs as a result of such reimbursement.
We reserve the right to withhold reimbursement until we receive the returned goods or until users provide unequivocal proof of sending the goods, whichever occurs first. Users will bear the cost of returning the goods.
Goods must be returned in their original packaging and in perfect condition, including accessories and warranty documents, and the product packaging must not show any signs of tampering. Users should not proceed with returning goods without contacting us first. Goods must be returned or delivered to Herdade de Vale de Arca, 7580-249 - Torrão, without undue delay and no later than 14 days from the day of communication of the contract withdrawal.
After the mentioned period, returns will not be accepted for reasons of withdrawal of ordered products.
We have an electronic complaint book available on the Digital Platform accessible through www.livroreclamacoes.pt.
All content available on the Website, including but not limited to text, graphics, logos, icons, images, audio, data, and software and their compilation, are the property of our Company, our business partners, or the entities that have licensed us for this purpose and are protected by copyright laws. The trademarks, logos, industrial designs, and any other signs, designations, or symbols that may be used for commercial or industrial purposes and presented on the Website are the property of our Company, our business partners, or the entities that have licensed us for this purpose and are protected by applicable trademark and industrial property laws. Without prejudice to the authorization granted to users to access and use the Website, its content and trademarks on it may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any other purposes without our prior written consent.
We are not responsible for the content of any pages outside the Website or any other websites with links to or from the Website. The links that appear on the Website are included only for convenience and do not imply our approval of the respective content, product, service, or supplier in question. The user's linking to or from any pages outside the Website or to other websites is done at their own risk. The user should carefully review the Terms and Conditions and Privacy Policies of all pages outside the Website and other websites they visit.
The user agrees that, to the extent permitted by applicable law, we are not, in any case, responsible for any interruption of activity, delay, or interruption in accessing the Website, loss or damage of any kind suffered as a consequence of the use or existence of links to outside the Website, computer viruses, system failure, or malfunction that may occur in the context of using the Website, including in the connection to or from third-party websites, inaccuracies or omissions in the content, or events beyond our reasonable control.
The user must read our Privacy Policy to know and understand our practices regarding privacy and personal data protection. Users' personal data is processed by the Company, as the responsible entity.
This Website uses Cookies to offer a better experience to its users. When accessing this Website, you will be given the option to accept or refuse the use of Cookies. To learn more about how we use cookies and how you can change your settings, users should read our Cookie Policy.
We reserve the right to unilaterally amend these Terms and Conditions at any time by announcing and publishing the respective changes on our Website. All changes are immediately effective from their publication on our Website, and the continued use of the Website by the user implies acceptance of such amended Terms and Conditions.
None of the provisions of these Terms and Conditions shall be construed as constituting the establishment of any agency, partnership, or other form of joint venture between the Company and the user.
HVA - Agricultura, Pecuária, Caça e Turismo Rural do Alentejo, Llimitada
Avenida da Boavista 1756, 5th floor - 4100-116, Porto
+351 226 080 480
These Terms and Conditions will be governed and interpreted in accordance with Portuguese Law. Any disputes arising from these Terms and Conditions, as well as related to the Website, will be subject to the exclusive jurisdiction of the Portuguese courts.
In case of dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity identified in the list available on the Consumer Portal www.consumidor.pt
These Terms and Conditions were last updated in March 2021.
